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ROES native install issue on macOS 10.12 Sierra Article rated 3.4/5.0
For any launch failures in macOS 10.12 Sierra after updating from 10.11 or to try full re-install:   First, Delete the old dmg files and the .ROESEngineCache folder from their system. To do th...
More ROES Information for Labs is at Article rated 3.5/5.0
Site With More Information About Lab Used ROES Software  You can find more setup, feature and usage information for your ROES software at
Sudden ROES Crashes During Use Article rated 3.3/5.0
We have had numerous reports of sudden ROES Client crashes since Sept 9th.  After researching we found an update to a video program called is the culprit.  The program released an u...
Too many folders in thumbnails pane Article rated 3.3/5.0
To clear all folders in the thumbnails pane, hold the ALT key (OPT on Mac) and click the X on the left-most folder to close all at once. You may want to un-check the box for Search Enclosed Folder
OS X Startup Error: The main class could not be loaded Article rated 3.7/5.0
During startup on Apple systems if you see an error dialog that lists an initialization error or a class not found, it is best to go clean out the attempted install and start fresh.  
ROES Server Disk Printer Sharpening Article rated 3.9/5.0
ROES Server - Disk Printer Sharpening     A sharpening parameter has been added to a Disk Printer that applies to any file it renders.  This is settable on each Disk Printer. Algo...
ROES launch hangs at Done - content not allowed in prolog Article rated 2.7/5.0
If the ROES startup or launch hangs at Done there is likely some file corrupted in the local structure.  Go into the .labname folder and check the roeslog file.  Look for any entries near th...
Error: Another version of ROESWebstart is already running Article rated 3.2/5.0
The error "Another version of ROESWebstart is already running" can occur if the security software from AVG is running with certain settings.  Please see the doc at http://www.icontact-archiv...
Order Completion Failures Article rated 2.8/5.0
The ROES Client may fail to complete your order for reasons usually involving the image files used.  First, be sure that all images used in the order have not been moved (such as removing a ...
Order will not send - FTP Article rated 3.0/5.0
The most current send issue is with FTP and Java 7 or higher. Java changed their FTP calls in version 7, and in Windows, due to a bug in the operating system (specifi
ROES Client Fails to Launch - Uninstall/ReInstall Steps Article rated 3.7/5.0
The following procedures are for a complete removal and re-install of a ROES client and the ROES Web Start engine. Mac ==================================================== 1.  Delete the app from the ...
ROES Server error EnsembleCommunicator Article rated 3.2/5.0
A newly installed ROES Server v3 can show this error over and over in the Messages pane/log:
ROES Server error at startup Article rated 3.2/5.0
  The ROES Server v3 may fail to start with error: Database Connection Error: integrity constraint violation: unique constraint or index violation; SYS_PK_10128 table: GENERATEORDERID   ...
Windows: Unable to start ROESEngine Unable to load JVM Library Article rated 3.0/5.0
The ROES Client may fail to install and launch for the first time.   The install may fail if some portions of the engine install process fail, and this error may appear:
Customer info not saved between launches Article rated 3.2/5.0
The customer.xml file may have become corrupt.  The roeslog file will show entries of 'Error saving customer.xml'.  Best solution is to delete the customer.xml file. The file is located in ...
Clicking Render does not create images Article rated 3.2/5.0
Clicking Render button fails to create images: If images fail to be created when Render is clicked, go to the Home pane, click the Diagnostics button at lower left, and click Show Log.  At begin...
OS X Startup Failure After Updating to Sierra 10.12 Article rated 3.2/5.0
Mac systems that update to macOS 10.12 Sierra from earlier versions and had run ROES before may fail to launch from either the native install or the launch.jnlp.  If the launch appears to be proc...
Windows Native ROES Install File Locations Article rated 3.3/5.0
The native Windows installer launch.msi installs files in the following locations:   C:\Program Files (x86)\ROES C:\ProgramData\SWROES C:\Users\USERNAME\AppData\Roaming\ROES Address family not supported by protocol family: connect Article rated 3.0/5.0
Client launch fails with: Address family not supported by protocol family: connect Causes:
ROES Unexpectedly Quit Article rated 2.4/5.0
Trouble launching ROES from both the .dmg and .jnlp. The app crashes during launch, immediately after the "Creating Products" prompt or the launch can be successful and crash occurs on product selecti...
ROES Server Error: proportional location must be between 0.0 and 1.0 Article rated 3.7/5.0
    #### Java Web Start Error:   #### proportional location must be between 0.0 and 1.0.   The error has to do with the Server pane size, specifica
WebStart Launch Error Article rated 3.5/5.0
During installation of ROESWebStart the following error is received. System.UnauthorizedAccessException:Access to the path 'awt.dll' is denied Solution Delete the contents of folder C:ProgramData\...
Artsy Couture Update Article rated 3.7/5.0
Artsy Couture Update Dec. 2016 An updated Artsy Couture/Gallery Block product offering is available. A template file with these changes is attached as well as these instructions. In this update: UR...
Manually gathering the ROES Client log Article rated 3.5/5.0
The ROES client log is always beneficial. In addition to it listing a pertinent error it also lists Operating System, Java version memory allocation and username. In cases where the client doesn't la...
Windows Install / Launch Failure: Access to path C:\ProgramData\SWROES\LaunchLog.txt is denied Article rated 3.7/5.0
This error can occur if for some reason the system cannot overwrite the startup log for ROES WebStart in Windows.  Steps to fix are as follows:   Uninstall ROES applicat
ROES Native Installer - Cleanup and re-install steps Article rated 3.5/5.0
  Uninstall ROES application from Programs and Features in Control Panel Uninstall should remove the ROES folder in C:\Program Files (x86) Delete SWROES folder in C:\ProgramData (The ProgramD...
Error 1001: Exception occurred while initializing the installation. Article rated 3.8/5.0
During installation of the native install on a Windows platform the error is thrown when the install is at the "removing backup files" point. Error 1001: Exception occurred while initializing the ins...
ROES Client and 4K displays - Small Print (PC Only) Article rated 4.0/5.0
Steps to correct small display size of the ROES client on a 4K monitor. This is only an issue on a PC. Go to this location:

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