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ROES native install issue on macOS 10.12 Sierra Article rated 3.3/5.0
For any launch failures in macOS 10.12 Sierra after updating from 10.11 or to try full re-install:   First, Delete the old dmg files and the .ROESEngineCache folder from their system. To do th...
More ROES Information for Labs is at Article rated 3.4/5.0
Site With More Information About Lab Used ROES Software  You can find more setup, feature and usage information for your ROES software at
Sudden ROES Crashes During Use Article rated 3.3/5.0
We have had numerous reports of sudden ROES Client crashes since Sept 9th.  After researching we found an update to a video program called is the culprit.  The program released an u...
Too many folders in thumbnails pane Article rated 3.4/5.0
To clear all folders in the thumbnails pane, hold the ALT key (OPT on Mac) and click the X on the left-most folder to close all at once. You may want to un-check the box for Search Enclosed Folder
OS X Startup Error: The main class could not be loaded Article rated 3.8/5.0
During startup on Apple systems if you see an error dialog that lists an initialization error or a class not found, it is best to go clean out the attempted install and start fresh.  
ROES Server Disk Printer Sharpening Article rated 3.5/5.0
ROES Server - Disk Printer Sharpening     A sharpening parameter has been added to a Disk Printer that applies to any file it renders.  This is settable on each Disk Printer. Algo...
ROES launch hangs at Done - content not allowed in prolog Article rated 2.9/5.0
If the ROES startup or launch hangs at Done there is likely some file corrupted in the local structure.  Go into the .labname folder and check the roeslog file.  Look for any entries near th...
Error: Another version of ROESWebstart is already running Article rated 3.0/5.0
The error "Another version of ROESWebstart is already running" can occur if the security software from AVG is running with certain settings.  Please see the doc at http://www.icontact-archiv...
Order Completion Failures Article rated 3.0/5.0
The ROES Client may fail to complete your order for reasons usually involving the image files used.  First, be sure that all images used in the order have not been moved (such as removing a ...
Order will not send - FTP Article rated 2.9/5.0
The most current send issue is with FTP and Java 7 or higher. Java changed their FTP calls in version 7, and in Windows, due to a bug in the operating system (specifi
ROES Client Fails to Launch - Uninstall/ReInstall Steps Article rated 3.3/5.0
The following procedures are for a complete removal and re-install of a ROES client and the ROES Web Start engine. Mac ==================================================== 1.  Delete the app from the ...
ROES Server - Error EnsembleCommunicator Article rated 3.2/5.0
A newly installed ROES Server v3 can show this error over and over in the Messages pane/log: EnsembleCommunicator(doHeartbeat) – Communication Error: For input string: “” If you are running a single s...
ROES Server - Error at startup Article rated 3.2/5.0
  The ROES Server v3 may fail to start with error: Database Connection Error: integrity constraint violation: unique constraint or index violation; SYS_PK_10128 table: GENERATEORDERID   To fix, go int...
Windows: Unable to start ROESEngine Unable to load JVM Library Article rated 3.0/5.0
The ROES Client may fail to install and launch for the first time.   The install may fail if some portions of the engine install process fail, and this error may appear:
Customer info not saved between launches Article rated 3.2/5.0
The customer.xml file may have become corrupt.  The roeslog file will show entries of 'Error saving customer.xml'.  Best solution is to delete the customer.xml file. The file is located in ...
Clicking Render does not create images Article rated 3.3/5.0
Clicking Render button fails to create images: If images fail to be created when Render is clicked, go to the Home pane, click the Diagnostics button at lower left, and click Show Log.  At begin...
OS X Startup Failure After Updating to Sierra 10.12 Article rated 3.2/5.0
Mac systems that update to macOS 10.12 Sierra from earlier versions and had run ROES before may fail to launch from either the native install or the launch.jnlp.  If the launch appears to be proc...
Windows Native ROES Install File Locations Article rated 3.2/5.0
The native Windows installer launch.msi installs files in the following locations:   C:\Program Files (x86)\ROES C:\ProgramData\SWROES C:\Users\USERNAME\AppData\Roaming\ROES Address family not supported by protocol family: connect Article rated 2.8/5.0
Client launch fails with: Address family not supported by protocol family: connect Causes:
ROES Unexpectedly Quit Article rated 2.6/5.0
Trouble launching ROES from both the .dmg and .jnlp. The app crashes during launch, immediately after the "Creating Products" prompt or the launch can be successful and crash occurs on product selecti...
ROES Server - Error: proportional location must be between 0.0 and 1.0 Article rated 3.4/5.0
    #### Java Web Start Error:   #### proportional location must be between 0.0 and 1.0.   The error has to do with the Server pane size, specifically when it is set to be tall
WebStart Launch Error Article rated 3.4/5.0
During installation of ROESWebStart the following error is received. System.UnauthorizedAccessException:Access to the path 'awt.dll' is denied Solution Delete the contents of folder C:ProgramData\...
Artsy Couture Update Article rated 3.5/5.0
Artsy Couture Update Dec. 2016 An updated Artsy Couture/Gallery Block product offering is available. A template file with these changes is attached as well as these instructions. In this update: UR...
Manually gathering the ROES Client log Article rated 3.4/5.0
The ROES client log is always beneficial. In addition to it listing a pertinent error it also lists Operating System, Java version memory allocation and username. In cases where the client doesn't la...
Windows Install / Launch Failure: Access to path C:\ProgramData\SWROES\LaunchLog.txt is denied Article rated 3.7/5.0
This error can occur if for some reason the system cannot overwrite the startup log for ROES WebStart in Windows.  Steps to fix are as follows:   Uninstall ROES applicat
ROES Native Installer - Cleanup and re-install steps Article rated 3.4/5.0
  Uninstall ROES application from Programs and Features in Control Panel Uninstall should remove the ROES folder in C:\Program Files (x86) Delete SWROES folder in C:\ProgramData (The ProgramD...
Error 1001: Exception occurred while initializing the installation. Article rated 3.1/5.0
During installation of the native install on a Windows platform the error is thrown when the install is at the "removing backup files" point. Error 1001: Exception occurred while initializing the ins...
ROES Client and 4K displays - Small Print (PC Only) Article rated 3.3/5.0
Steps to correct small display size of the ROES client on a 4K monitor. This is only an issue on a PC. Go to this location:
ROES Server - Backup Article rated 3.4/5.0
ROES  Server Backup    All of the preferences, Printer Definitions, Queues, Workflows and logs for the ROES  Server are in a folder on the main drive of the compute
Our cached files are too old to use. Contact... Article rated 2.8/5.0
A launch failure indicating that cached ROES files are too old to use is usually caused by antivirus, security software, malware or adware blocking the download of ROES resources that are refreshed ev...
ROES Server - Failed to rename order Article rated 3.4/5.0
ROES Server Error Like:  "Failed to rename order_83738138_16180eab287_6828 to 011435"  
ROES Web - Chrome Empty Cache and Hard Reload Article rated 3.7/5.0
Empty Cache and Hard Reload - Chrome You may want to reset ROES Web  when making changes to the CSS or to get rid of unwan
ROES Server - Orders in 'Incoming' Folder Not Processing Article rated 3.5/5.0
ROES Server - Orders Not Processing   -Use your ROES Test Client software to place a small test order.  Verify it completes transferring and exis
ROES Server - Fails to Relaunch Article rated 3.5/5.0
Restore/Repair   When the server fails a relaunch, it is usually because we can't digest something in a corrupted file.  A tip off is any file that has a size of zero k (0k) o
ROES Server - Reports Not Printing Article rated 3.7/5.0
ROES Server - Reports Don't Print Check the following items if reports under the 'Reports' tab or in a Report Printer Agent don't print:   1.  Is the
ROES Server - Finding and Sending the ROESServer.log File Article rated 3.5/5.0
Sending the ROES Server Log File   When sending in any problem report, one of the most helpful things you can do besides describing the issue, is to send ROES Support the ROESServer.log file.  There a...
ROES Server - Won't Launch; How to Repair - How to Restore Using a Backup Article rated 3.4/5.0
Restore/Repair   When the server fails a relaunch, it is usually because we can't digest something in a corrupted file.  The file can be ANY file in the 
ROES Server - DP2 Agent: The column name 'ID' is specified more than once... Article rated 3.5/5.0
DP2 Agent Error: "The column name 'ID' is specified more than once in the SET clause...." The DP2 Agent has the above error when sending an order to DP2.  This error usually occurs after you lose conn...
ROES Web - Fonts: Install and Test Article not rated yet
ROES Web Fonts     ROES Server  Fonts Install Download and install the font(s) on ROES Server Computer (See separate knowledgebase article for step-by-step). (Windows key + r and enter "Fonts" to open...
ROES Sever - Processing Errors - Fatal Errors Article rated 3.7/5.0
ROES Desktop - Adding HTML to Tooltips Article rated 3.0/5.0
1. Add the 'tooltip' attribute to the root of the template 2.  Add html below in the attribute field    
ROES Server - Can't Uninstall ROES WebStart Article rated 3.0/5.0
Microsoft Program for uninstalling Programs that fail with the Installer  Use the link to a page with the download button to install the application.  Follow the instructions on the page.
ROES Web - Customizing Labels, Messages and Content With Your Labs Overriding CSS Article rated 3.0/5.0
Customizing Labels, Messages and Content In ROES Web Using CSS Use the following snippets of CSS to customize the labels, messages and other content in your ROES Web Client.  Download the complete fil...
ROES Desktop - Client fails to transfer order files Article rated 4.0/5.0
This article pertains to Mac computers Orders fail to send with "Read timed out" errors. We have found the failure has been due t
ROES Server - Fonts Download and Install Article rated 3.0/5.0
GOOGLE FONTS FOR ROES SERVER ============================== Fonts used in your ROES Web Client must be installed on the computer running the ROES Server.  This ensures the print rendering will be corr...

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