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Sudden ROES Crashes During Use

Solution

We have had numerous reports of sudden ROES Client crashes since Sept 9th.  After researching we found an update to a video program called Plays.tv is the culprit.  The program released an update 9/8/16 that apparently caused this, as reports of ROES randomly crashing began flooding in the next 2 days.  Removing this program via Windows Control Panel - Programs resolves the crash issues with ROES and other programs.

On 9/29/16 Plays.tv released an update that may resolve the issue (http://support.plays.tv/support/discussions/topics/5000059339):

Bug Fixes

 

  • Fixed the connected Battle.net account disappearing from Client Accounts tab after client restart.
  • Fixed a problem that caused crashes in some games and other non-game applications.

 

 

 

 

 
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Article details
Article ID: 19
Category: Knowledgebase
Date added: 2016-09-30 14:16:44
Views: 465
Rating (Votes): Article rated 3.0/5.0 (6)

 
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