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ROES Client Fails to Launch - Uninstall/ReInstall Steps

Solution

The following procedures are for a complete removal and re-install of a ROES client

and the ROES Web Start engine.

Mac

====================================================

1.  Delete the app from the applications folder. It will end in .app

-Finder->Go->Applications find the app and delete it.

2.  Delete the desktop shortcut/alias. It will end in .app.alias

3.  Delete the .ROESEngineCache

-Finder->Go->Go to Folder

-When the window opens up, put in: ~/.ROESEngineCache

-Highlight all files and folders and Move to Trash.

4.  Clear the roescache folder.

- Finder->Go->Go to Folder

- When the window opens up, put in: ~/.roescache

- Click Go. The contents of the .roescache folder will be displayed.

- Highlight all files and folders and Move to Trash.

5.  Clear the .labname folder. The name is specific to the lab and should be obvious.

- Finder->Go->Go to Folder

- When the window opens up, put in: ~/.labname -OR- ~/.labnameTest.

- Click Go.

***Warning: The .labname folder contains prior sent orders, autosaved orders and saved

favorites or packages. If you feel the need to retain information then copy/move the folder

to the desktop rather than the trash

- Highlight all files and folders and Move to Trash.

6. Reinstall the ROES Client using the labs web page link. This will be something like

www.roeslaunch.com/ROES/labs/THELABNAME/index.html

 

PC

====================================================

1.  Go to the Control Panel—> Program and Features and uninstall the ROES client(s)

- Control Panel\All Control Panel Items\Programs and Features (If Windows complains that it

can’t remove it, continue to the next steps).

2.  Go to the ‘Folder Options’ and specify to show hidden files and folders.

- Right-click the Windows Logo button and choose Open Windows Explorer.

- Click Organize and choose Folder and Search Options.

- Click the View tab, select Show hidden files and folders and then clear the checkbox for

Hide protected system operating files.

3.  Go to and delete the contents of C:\ProgramData\SWROES.

4.  Go to and delete the contents of C:\Program Files\ROES or C:\Program Files (x86)\ROES.

5.  Go to and delete the contents of C:\Users\USERNAME\AppData\Roaming\ROES.

6.  Go to C:\Users\USERNAME\AppData\Local\Temp\ and delete all files that start with

"RWSCleanup" (RWSCleanup.dll, RWSCleanup.InstallState and RWSCleanup files).

7.  Go to C:\Users\USERNAME\ and delete the .roescache folder.

8.  Go to C:\Users\USERNAME\ and delete the .labname folder, folder with your ROES Client

name (.LabsClientName)

***Warning: The .labname folder contains prior sent orders, autosaved orders and saved

favorites or packages. If you feel the need to retain information then copy/move the folder

to the desktop rather then the trash.

9.  Reinstall the ROES Client, using the labs web page link. This will be something like

www.roeslaunch.com/ROES/labs/THELABNAME/index.html

 
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Article details
Article ID: 24
Category: Knowledgebase
Date added: 2017-02-24 07:43:28
Views: 925
Rating (Votes): Article rated 3.0/5.0 (6)

 
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