Knowledgebase
ROES Help Desk > ROES Help Desk > Knowledgebase

Search help:


ROES Client and 4K displays - Small Print (PC Only)

Solution

Steps to correct small display size of the ROES client on a 4K monitor. This is only an issue on a PC.

Go to this location:
C:\Program Files(x86)\ROES\<FOLDER4CLIENTNAME>\ROESWebStart.exe
(This <FOLDER4CLIENTNAME> means you will see a folder named something like LabName-many numbers and letters)

Highlight ROESWebStart.exe, right click and select Properties.

In Properties select Compatibility tab.

Check the box that reads Disable display scaling on high DPI settings

After you check that box there is a dropdown menu, change it from application to system

Click Apply/OK, close all windows

Relaunch the ROES Client

 
Was this article helpful? yes / no
Related articles Manually gathering the ROES Client log
ROES Server Error: proportional location must be between 0.0 and 1.0
Error: Another version of ROESWebstart is already running
ROES Client Fails to Launch - Uninstall/ReInstall Steps
Customer info not saved between launches
Article details
Article ID: 31
Category: Knowledgebase
Date added: 2017-09-13 17:11:19
Views: 473
Rating (Votes): Article rated 4.0/5.0 (8)

 
« Go back

 
Powered by Help Desk Software HESK, in partnership with SysAid Technologies