Error: Another version of ROESWebstart is already running

The error "Another version of ROESWebstart is already running" can occur if the security software from AVG is running with certain settings.  Please see the doc at http://www.icontact-archive.com/nBuMaHY0Fv41rK47v5q7OPJj_BwzTX2c?w=3 for more information.