Order Completion Failures

The ROES Client may fail to complete your order for reasons usually involving the image files used.  First, be sure that all images used in the order have not been moved (such as removing a CD or USB drive) or renamed since being added to the order in ROES.  The files are not physically added into the order for the lab until you finish the order completion steps prior to transmission.  Second, beware of using any characters or punctuation in the file names you use.  Parentheses, apostrophes, quotes, copyright signs and other hotkey/high ASCII characters should be avoided at all times.  Lastly, be sure to not use a slash or backslash in any of the customer information fields like account number.