ROES Help Desk > ROES Help Desk > Knowledgebase

Search help:

ROES Desktop - Client fails to transfer order files


This article pertains to Mac computers

Orders fail to send with "Read timed out" errors. We have found the failure has been due to a malware program.
Seems malware is redirecting/trying to redirect uploads. Users have been successful addressing the issue using using free/trial Malwarebytes to scan and remove the offending program.

Run a scan using the above and remove any malware found. Restart and try to send again.

Was this article helpful? yes / no
Related articles Our cached files are too old to use. Contact...
ROES Client Fails to Launch - Uninstall/ReInstall Steps
Order will not send - FTP
ROES Unexpectedly Quit
ROES Server - Fails to Relaunch
Article details
Article ID: 54
Category: Knowledgebase
Date added: 2019-08-30 05:04:28
Views: 63
Rating (Votes): Article rated 5.0/5.0 (2)

« Go back

Powered by Help Desk Software HESK, in partnership with SysAid Technologies