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ROES Desktop - Client fails to transfer order files

Solution

This article pertains to Mac computers

Orders fail to send with "Read timed out" errors. We have found the failure has been due to a malware program.
Seems malware is redirecting/trying to redirect uploads. Users have been successful addressing the issue using using free/trial Malwarebytes to scan and remove the offending program.
https://www.malwarebytes.com/lp/sem/en/mac/index-dSC=en.html

Run a scan using the above and remove any malware found. Restart and try to send again.

 
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Article details
Article ID: 54
Category: Knowledgebase
Date added: 2019-08-30 05:04:28
Views: 63
Rating (Votes): Article rated 5.0/5.0 (2)

 
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