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ROES Client Fails to Launch - Uninstall/ReInstall Steps

Category: Knowledgebase

The following procedures are for a complete removal and re-install of a ROES client and the ROES Web Start engine. Mac ==================================================== 1.  Delete the app from the ...

34,033
ROES native install issue on macOS

Category: Knowledgebase

For any launch failures in macOS after updating from earlier macOS versions or installing updates or to try full re-install:   First, Delete the old dmg files and the .ROESEngineCache folder from thei...

19,035
ROES LAUNCH FAILS ON MAC SYSTEMS - "MAY HARM COMPUTER"

Category: Knowledgebase

July 21, 2023 Earlier today Apple has caused an issue with security recognition of our native installed applications due to a certificate issue.  Because Apple erroneously revoked the certificate that...

665
Error 1001 in Windows: Exception occurred while initializing the installation.

Category: Knowledgebase

During installation of the native install on a Windows platform the error is thrown when the install is at the "removing backup files" point. Error 1001: Exception occurred while initializing the inst...

9,629
OS X Startup Error: The main class com.softworks.roes.app.ROESApp could not be loaded

Category: Knowledgebase

When launching the ROES Client on Apple systems, if you see an error dialog that lists an initialization error or a class not found, it is best to go clean out the attempted install and start fresh.  ...

9,354
ROES Unexpectedly Quit

Category: Knowledgebase

Trouble launching ROES from both the .dmg and .jnlp. The app crashes during launch, immediately after the "Creating Products" prompt or the launch can be successful and crash occurs on product selecti...

5,066
java.net.SocketException: Address family not supported by protocol family: connect

Category: Knowledgebase

Client launch fails with: java.net.SocketException: Address family not supported by protocol family: connect Causes: Anti-virus software blocking the connection Other program forcing Java to use I...

5,024
ROES Client and 4K displays - Small Print (PC Only)

Category: Knowledgebase

Steps to correct small display size of the ROES client on a 4K monitor. This is only an issue on a PC. Go to this location:C:\Program Files(x86)\ROES\<FOLDER4CLIENTNAME>\ROESWebStart.exe(This &l...

4,196
ROES Web - stuck on uploading images xx/xxx

Category: Knowledgebase

ROES Web appears to be stuck uploading images on the final checkout pane. This can be caused by a network interruption during the upload process. For a large order that takes time to upload the interr...

3,240
OS X Startup Failure After Updating to Sierra 10.12

Category: Knowledgebase

Mac systems that update to macOS 10.12 Sierra from earlier versions and had run ROES before may fail to launch from either the native install or the launch.jnlp.  If the launch appears to be proc...

2,616
ROES and RetouchUp Integration

Category: Knowledgebase

SoftWorks and Retouchup (Hollywood FotoFix) have collaborated to integrate an automated image enhancement capability within ROES Server.  Enhancement levels are assigned via image options or order opt...

25
ROES hangs during launch at "Creating Products" on a Mac

Category: Knowledgebase

On some Mac systems, ROES desktop may hang during launch at "Creating Products" and never draw the screen.  To fix this issue in most cases: Using Finder, in the top menu select Go and Go to folder an...

30
ROES Server Email with Office 365

Category: Knowledgebase

ROES Server can use Office 365 and TLS to send emails out.  There are steps that have to be done to get it to allow apps to send through them, so please use the info and link to steps below to start u...

384
NEW ROES Web: nav buttons

Category: Knowledgebase

  New Nav Buttons Nav buttons, which can be added in both the Web and Desktop versions of Template Tool, allows you to add any number of configurable navigation buttons to ROES Web's top banner,...

591
ROES Web webviewurl

Category: Knowledgebase

ROES Web can make use of the webviewurl attribute to provide customers with additional information on Options different from what sublabel, icon and/or tooltip already do.  The webviewurl window acts ...

419
Splashtip Use in ROES Web

Category: Knowledgebase

New in ROES Web, the Splashtip can be used as a welcome, information center, and guide to your ROES.  The Splashtip page(s) can be as decorative as you like, using tables and image calls with ROES URL...

529
NEW ROES Web Cart Preview/Functions

Category: Knowledgebase

ROES Web has a new cart view with interaction via hover over the cart button when ordering:   This cart preview behaves exactly like the final cart products area, showing options added, image name wh...

535
ROES Web - V5 Text Editor

Category: Knowledgebase

A new text editor is available in ROES Web v5 introducing the ability to individually control font faces, sizes, styles, and colors allowing colors to be restricted to the swatches that you define. RO...

850
RTP Server - Setup & Testing

Category: Knowledgebase

This article applies to the ROES Transport Protocol Server (RTP Server) To begin using RTP for order transmissions from the ROES Client, you must first set up the RTP Server. Install and Configure the...

1,939
Template Tool - Updating Prices

Category: Knowledgebase

This article applies to Template Tool Two methods to update prices using Template Tool: 1.  Adjust Prices lets you select a single product or product group(s) or catalog(s) or the highest level of the...

692
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