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ROES Client Fails to Launch - Uninstall/ReInstall Steps - Desktop

Category: Knowledgebase

ROES Support Knowledgebase ROES Client – Fails to Launch: Complete Uninstall and Reinstall - Desktop Use this article when ROES Client will not launch and a complete removal of the client, ROES Web ...

35,583
ROES WebStart Install Issue on macOS - Desktop

Category: Knowledgebase

ROES Support Knowledgebase ROES Native Install Issue on macOS - Desktop Use this article for ROES launch failures on macOS after system updates, OS upgrades, or when a full native reinstall is neede...

19,911
Won't Launch - Uninstall/Reinstall steps - ROES Server

Category: Knowledgebase

ROES Support Knowledgebase Won’t Launch: Uninstall and Reinstall Steps - ROES Server Use this article when ROES Server will not launch and a clean uninstall/reinstall is needed to remove damaged or ...

1,484
OSX Startup Error: The main class com.softworks.roes.app.ROESApp could not be loaded - Desktop

Category: Knowledgebase

ROES Support Knowledgebase Mac ROES Client Initialization or Class Not Found Launch Error Use this article when the ROES Client on macOS shows an initialization error or class-not-found error during...

10,584
Error 1001 in Windows: Exception Occurred While Initializing the Installation - Desktop

Category: Knowledgebase

ROES Support Knowledgebase Error 1001 in Windows: Exception Occurred While Initializing the Installation - Desktop Use this article when a Windows ROES native installer fails with Error 1001 while r...

10,547
ROES Unexpectedly Quit - Desktop

Category: Knowledgebase

ROES Support Knowledgebase ROES Mac Launch Crash After Creating Products or Product Selection Use this article when ROES on Mac crashes during launch, immediately after Creating Products, or after a...

5,866
java.net.SocketException: Address family not supported by protocol family: connect - Desktop

Category: Knowledgebase

ROES Support Knowledgebase ROES Client Launch Error: Address Family Not Supported Use this article when the ROES Client fails to launch with a Java socket exception related to address family or prot...

5,849
ROES Client and 4K displays - Small Print (PC Only) - Desktop

Category: Knowledgebase

ROES Support Knowledgebase Fix Small ROES Client Display on a 4K Monitor Use this article when the ROES Client displays too small on a Windows PC with a 4K monitor. Product: ROES Client Category: Di...

4,751
NEW ROES Web Cart Preview/Functions - ROES Web

Category: Knowledgebase

ROES Support Knowledgebase NEW ROES Web Cart Preview/Functions Use this article to explain the newer ROES Web cart preview, which opens from the cart button while ordering and lets customers review ...

3,795
OS X Startup Failure After Updating to Sierra 10.12 - Desktop

Category: Knowledgebase

ROES Support Knowledgebase macOS Sierra ROES Launch Failure Caused by Font Issues Use this article when ROES fails to launch on a Mac updated to macOS 10.12 Sierra and the roeslog shows MacFont-rela...

3,352
ROES Desktop Client Update 20260901 Mac launch issue

Category: Knowledgebase

A ROES update on September 1, 2026 requires additional jars to be cached down. This can present an issue on Mac computers. The issue is resovled by clearing a cache folder. The failure may not present...

18
Stuck Uploading Images During Checkout - ROES Web

Category: Knowledgebase

ROES Support Knowledgebase Stuck Uploading Images During Checkout - ROES Web Use this guide when ROES Web appears to stop on the final checkout screen while uploading images, such as showing upload ...

81
ROES Server - System Color Calibration - Color Correction

Category: Knowledgebase

ROES Server System Color Calibration Use this procedure when ROES Server prints do not match the calibrated monitor or the Master Printer workflow prints. Goal: Establish a controlled color workflo...

97
Automated Sales Tax Partner and Address Validation Feature

Category: Knowledgebase

ROES Support Knowledgebase ROES Address Validation and Sales Tax Calculation Use this article to understand ROES address validation, sales tax calculation, nexus locations, and support requirements ...

866
Nexus Location Web Template Tool

Category: Knowledgebase

ROES Support Knowledgebase Adding a Nexus Location in Web Template Tool Use this article to add a nexus location to a pickup ship method in Web Template Tool. Product: ROES Web Template Tool Categor...

569
Nexus Location - Desktop Template Tool

Category: Knowledgebase

ROES Support Knowledgebase Add nexus_location for Pickup Tax Calculation Use this article to add a nexus_location to pickup shipping methods so proper tax can be calculated for pickup orders. Produc...

654
Using priority on Shipping

Category: Knowledgebase

ROES Support Knowledgebase Use Shipping Priority to Display Alternate Shipping Methods Use this article to configure alternate ROES shipping-method sets with the priority attribute when certain prod...

892
Using disabled on Shipping Methods to enable/disable as needed

Category: Knowledgebase

ROES Support Knowledgebase Disable Shipping Methods by Template Weight Use this article to enable or disable ROES Web and ROES Desktop shipping methods based on template weight. Product: ROES Web / ...

1,730
HSQLDB Manager; Adding Fields To The Database - ROES Server

Category: Knowledgebase

ROES Support Knowledgebase HSQLDB Manager: Adding Fields to the Database - ROES Server Use this article when support or lab staff need to connect to the ROES Server HSQLDB database and run approved ...

1,223
ROES and RetouchUp Integration

Category: Knowledgebase

ROES Support Knowledgebase ROES Server RetouchUp Integration Use this article to configure the RetouchUp Agent in ROES Server and assign automated image enhancement levels through image options or o...

773
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