ROES Desktop - Client fails to transfer order files

This article pertains to Mac computers

Orders fail to send with "Read timed out" errors. We have found the failure has been due to a malware program.
Seems malware is redirecting/trying to redirect uploads. Users have been successful addressing the issue using using free/trial Malwarebytes to scan and remove the offending program.
https://www.malwarebytes.com/lp/sem/en/mac/index-dSC=en.html

Run a scan using the above and remove any malware found. Restart and try to send again.