Using priority on Shipping
Use Shipping Priority to Display Alternate Shipping Methods
Use this article to configure alternate ROES shipping-method sets with the priority attribute when certain products are ordered.
Overview
The priority attribute can be defined on Shipping elements to use alternate sets of Shipping Methods depending on what was ordered in ROES. For example, a lab may use one catalog for all products but want to charge different shipping prices, or display different shipping methods, when a large canvas item is added to the order.
When to Use This
- A single catalog contains both standard products and large/specialty products.
- Large canvas or large format products need a different set of Shipping Methods.
- Default catalog shipping should be replaced by group-specific shipping when qualifying products are ordered.
- ROES Web or ROES Desktop should show the preferred shipping set based on product priority.
Important Priority Rule
The lowest priority number wins. For example, a Shipping element with priority="1" will display instead of a default Shipping element with priority="3" when the order qualifies for both.
Configuration
Create the default catalog Shipping element
Set the standard Shipping Methods, such as US Mail and Pickup, off the root of the catalog. This default Shipping element can use a higher priority number, such as priority="3".
Create alternate Shipping elements in specific groups
Add another Shipping element within the group that requires alternate shipping, such as Large Canvas or Large Format. Give that Shipping element a lower priority number, such as priority="1".
Example priority setup
- Large Canvas Shipping: priority="1"
- Default Catalog Shipping: priority="3"
If this image does not display, open it directly: priority1.PNG
Test the resulting shipping choices
In ROES, add a qualifying product such as a Large Format item. The alternate shipping methods should display instead of the default root-level shipping methods.
If this image does not display, open it directly: priority2.PNG
Example Result
If a Large Format item is added to the order, the LF 1 and LF2 Shipping Methods display instead of the default US Mail and Pickup methods set off the root Shipping element in the Catalog.
ROES Desktop and ROES Web Notes
- The priority attribute is available in ROES Desktop.
- The priority attribute is also available in ROES Web.
- In ROES Web, it can be used in multi-catalog orders to show a preferred shipping set.
- Within a single catalog in ROES Web, set priorityshipping to true in the Configuration element.
Expected Result
ROES should display the Shipping Methods from the Shipping element with the lowest qualifying priority number. Large or special product groups can show their own shipping methods instead of the catalog default shipping methods.
Escalation Notes
- Confirm which product group should trigger the alternate Shipping Methods.
- Confirm the priority value assigned to the group-level Shipping element.
- Confirm the priority value assigned to the root/default Catalog Shipping element.
- Confirm that the lower priority number belongs to the Shipping element that should display first.
- For ROES Web single-catalog use, confirm priorityshipping="true" is set in the Configuration element.