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Knowledgebase

Articles in this category

ROES Client Fails to Launch - Uninstall/ReInstall Steps - Desktop

ROES Support Knowledgebase

35,712
ROES WebStart Install Issue on macOS - Desktop

ROES Support Knowledgebase

19,980
Won't Launch - Uninstall/Reinstall steps - ROES Server

ROES Support Knowledgebase

1,537
ROES Desktop Client Update 20260901 Mac launch issue

A ROES update on September 1, 2026 requires additional jars to be cached down. This can present an issue on Mac computers. The issue is resovled by clearing a cache folder. The failure may not present...

72
Too Many folders in Thumbnails Pane - Desktop

ROES Support Knowledgebase

1,488
Sudden ROES Crashes During Use - Desktop

ROES Support Knowledgebase

2,078
ROES LAUNCH FAILS ON MAC SYSTEMS - "MAY HARM COMPUTER" - Desktop

ROES Support Knowledgebase

1,300
OSX Startup Error: The main class com.softworks.roes.app.ROESApp could not be loaded - Desktop

ROES Support Knowledgebase

10,616
More ROES Information for Labs is at ROES-U.com

ROES Support Knowledgebase

2,260
ROES Server - System Color Calibration - Color Correction

ROES Serv

148
Disk Printer Sharpening - ROES Server

ROES Support Knowledgebase

1,690
ROES launch hangs at Done - Content Not Allowed in Prolog - Desktop

ROES Support Knowledgebase

2,151
Error: Another version of ROESWebstart is already running - Desktop

ROES Support Knowledgebase

1,536
Order Completion Failures - Desktop

ROES Support Knowledgebase

1,566
Error 1001 in Windows: Exception Occurred While Initializing the Installation - Desktop

ROES Support Knowledgebase

10,624
Error EnsembleCommunicator - ROES Server

ROES Support Knowledgebase

1,773
Error at startup - ROES Server

ROES Support Knowledgebase

1,623
Windows: Unable to start ROESEngine Unable to load JVM Library - Desktop

ROES Support Knowledgebase

3,002
Customer Info Not Saved Between Launches - Desktop

ROES Support Knowledgebase

2,069
Clicking Render does not create images - Desktop

ROES Support Knowledgebase

1,460
OS X Startup Failure After Updating to Sierra 10.12 - Desktop

ROES Support Knowledgebase

3,390
Windows Native ROES Install File Locations - Desktop

ROES Support Knowledgebase

1,593
java.net.SocketException: Address family not supported by protocol family: connect - Desktop

ROES Support Knowledgebase

5,897
ROES Unexpectedly Quit - Desktop

ROES Support Knowledgebase

5,905
WebStart Launch Error - Desktop

ROES Support Knowledgebase

1,891
Manually gathering the ROES Client log - Desktop

ROES Support Knowledgebase

2,913
Windows Install / Launch Failure: Access to path C:\ProgramData\SWROES\LaunchLog.txt is denied - Desktop

ROES Support Knowledgebase

2,982
ROES Native Installer - Cleanup and re-install steps - Desktop

ROES Support Knowledgebase

1,733
ROES Client and 4K displays - Small Print (PC Only) - Desktop

ROES Support Knowledgebase

4,778
Backup - ROES Server

ROES Support Knowledgebase

1,481
Fails to Relaunch - ROES Server

ROES Support Knowledgebase

1,943
Our cached files are too old to use. Contact... Desktop

ROES Support Knowledgebase

1,741
Failed to Rename Order - ROES Server

ROES Support Knowledgebase

1,572
ROES Web - Empty Browser Cache and Hard Reload (Chrome)

ROES Support Knowledgebase

1,516
Orders in 'Incoming' Folder Not Processing - ROES Server

ROES Support Knowledgebase

1,375
Reports Not Printing - ROES Server

ROES Support Knowledgebase

1,383
Finding and Sending the ROESServer.log File - ROES Server

ROES Support Knowledgebase

1,424
Won't Launch; How to Repair - How to Restore Using a Backup - ROES Server

ROES Support Knowledgebase

679
DP2 Agent: The column name 'ID' is specified more than once... - ROES Server

ROES Support Knowledgebase

1,680
Fonts: Install and Test - ROES Web

ROES Support Knowledgebase

2,464
Processing Errors - Fatal Errors - ROES Server

ROES Support Knowledgebase

1,225
Main Class "com.softworks.dls.app.ROESSAServer" could not be loaded - ROES Server

ROES Support Knowledgebase

80
Adding HTML to Tooltips - ROES Desktop

ROES Support Knowledgebase

1,287
Can't Uninstall ROES WebStart - ROES Server -

ROES Support Knowledgebase

1,152
Console/Log - Locate, Save and Send the Console File (Chrome) - ROES Web

ROES Support Knowledgebase

1,174
Customizing Labels, Messages and Content With Your Labs Overriding CSS - ROES Web

ROES Support Knowledgebase

2,009
Client fails to transfer order files - ROES Desktop

ROES Support Knowledgebase

1,565
Fonts Download and Install - ROES Server

ROES Support Knowledgebase

2,015
Installed Font Not Working in Client - ROES Desktop

ROES Support Knowledgebase

1,060
Gmail as Outgoing Mail Server - ROES Server

ROES Support Knowledgebase

2,822
Fonts: Hosting a Font on Your Website - ROES Web

ROES Support Knowledgebase

1,430
Won't Launch - "Unable to start ROESEngine:\n\nCan't start application" - ROES Server

ROES Support Knowledgebase

1,281
ROES Web - Setting Quality Limits for Images Used in Products - ppumin, ppumax, ppuaddtoorder

ROES Support Knowledgebase

1,642
New Promocodes Usage Sept 2020

ROES Support Knowledgebase

1,785
New Cards Capability and Option Previews - ROES Web

ROES Support Knowledgebase

1,490
Client launch is corrupt - Mac Platform - ROES Desktop

ROES Support Knowledgebase

1,114
New Product Browsing - ROES Web

ROES Support Knowledgebase

1,710
ROES Server - Moving or Adding a ROES Server

ROES Support Knowledgebase

889
ROES System - New "weight" capability.

ROES Support Knowledgebase

1,226
ROES Server - DP2 Agent - Masks

ROES Support Knowledgebase

992
ROES Server - Listeners - Delete Old Orders

ROES Support Knowledgebase

125
ROES Client - Image File Types

ROES Support Knowledgebase

1,310
ROES Web - iPhone - Safari

ROES Support Knowledgebase

1,408
Template Tool - Updating Prices

ROES Support Knowledgebase

1,506
RTP Server - Setup & Testing

ROES Support Knowledgebase

3,360
V5 Text Editor - ROES Web

ROES Support Knowledgebase

1,518
NEW ROES Web Cart Preview/Functions - ROES Web

ROES Support Knowledgebase

3,815
Splashtip Use in ROES Web

ROES Support Knowledgebase

1,236
ROES Web webviewurl

ROES Support Knowledgebase

1,249
ROES hangs during launch at "Creating Products" on a Mac

ROES Support Knowledgebase

661
NEW ROES Web: nav buttons

ROES Support Knowledgebase

1,413
ROES Server Email with Office 365

ROES Support Knowledgebase

1,032
Auto Start ROES Server and RTPServer on Computer Boot - ROES Server

ROES Support Knowledgebase

742
ROES Server - ORB or GotPhoto Orders With Production Templates - Traders, Packages, Multi-ups

ROES Support Knowledgebase

924
ROES and RetouchUp Integration

ROES Support Knowledgebase

796
HSQLDB Manager; Adding Fields To The Database - ROES Server

ROES Support Knowledgebase

1,268
Using disabled on Shipping Methods to enable/disable as needed

ROES Support Knowledgebase

1,767
Using priority on Shipping

ROES Support Knowledgebase

919
Nexus Location - Desktop Template Tool

ROES Support Knowledgebase

687
Nexus Location Web Template Tool

ROES Support Knowledgebase

589
Automated Sales Tax Partner and Address Validation Feature

ROES Support Knowledgebase

920
Stuck Uploading Images During Checkout - ROES Web

ROES Support Knowledgebase

122
RTP Server - NEW - Automatic Malicious IP Blocking

ROES Transport Protocol Server (RTP) now supports a process to flag and block incoming requests from malicious IP addresses. Use these procedures to configure this capability in your RTP Server. Launc...

56
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ROES Client Fails to Launch - Uninstall/ReInstall Steps - Desktop

Category: Knowledgebase

ROES Support Knowledgebase ROES Client – Fails to Launch: Complete Uninstall and Reinstall - Desktop Use this article when ROES Client will not launch and a complete removal of the client, ROES Web ...

35,712
ROES WebStart Install Issue on macOS - Desktop

Category: Knowledgebase

ROES Support Knowledgebase ROES Native Install Issue on macOS - Desktop Use this article for ROES launch failures on macOS after system updates, OS upgrades, or when a full native reinstall is neede...

19,980
Won't Launch - Uninstall/Reinstall steps - ROES Server

Category: Knowledgebase

ROES Support Knowledgebase Won’t Launch: Uninstall and Reinstall Steps - ROES Server Use this article when ROES Server will not launch and a clean uninstall/reinstall is needed to remove damaged or ...

1,537
Error 1001 in Windows: Exception Occurred While Initializing the Installation - Desktop

Category: Knowledgebase

ROES Support Knowledgebase Error 1001 in Windows: Exception Occurred While Initializing the Installation - Desktop Use this article when a Windows ROES native installer fails with Error 1001 while r...

10,624
OSX Startup Error: The main class com.softworks.roes.app.ROESApp could not be loaded - Desktop

Category: Knowledgebase

ROES Support Knowledgebase Mac ROES Client Initialization or Class Not Found Launch Error Use this article when the ROES Client on macOS shows an initialization error or class-not-found error during...

10,616
ROES Unexpectedly Quit - Desktop

Category: Knowledgebase

ROES Support Knowledgebase ROES Mac Launch Crash After Creating Products or Product Selection Use this article when ROES on Mac crashes during launch, immediately after Creating Products, or after a...

5,905
ROES Desktop Client Update 20260901 Mac launch issue

Category: Knowledgebase

A ROES update on September 1, 2026 requires additional jars to be cached down. This can present an issue on Mac computers. The issue is resovled by clearing a cache folder. The failure may not present...

72
RTP Server - NEW - Automatic Malicious IP Blocking

Category: Knowledgebase

ROES Transport Protocol Server (RTP) now supports a process to flag and block incoming requests from malicious IP addresses. Use these procedures to configure this capability in your RTP Server. Launc...

56
Stuck Uploading Images During Checkout - ROES Web

Category: Knowledgebase

ROES Support Knowledgebase Stuck Uploading Images During Checkout - ROES Web Use this guide when ROES Web appears to stop on the final checkout screen while uploading images, such as showing upload ...

122
ROES Server - System Color Calibration - Color Correction

Category: Knowledgebase

ROES Server System Color Calibration Use this procedure when ROES Server prints do not match the calibrated monitor or the Master Printer workflow prints. Goal: Establish a controlled color workflo...

148
Automated Sales Tax Partner and Address Validation Feature

Category: Knowledgebase

ROES Support Knowledgebase ROES Address Validation and Sales Tax Calculation Use this article to understand ROES address validation, sales tax calculation, nexus locations, and support requirements ...

920
Nexus Location Web Template Tool

Category: Knowledgebase

ROES Support Knowledgebase Adding a Nexus Location in Web Template Tool Use this article to add a nexus location to a pickup ship method in Web Template Tool. Product: ROES Web Template Tool Categor...

589